What Multi-Channel Orchestrator handles
Running a coordinated play across email and LinkedIn is harder than it sounds. Agent Maya handles the coordination. You define the channel sequence: which message goes on which channel, in what order, at what timing. It executes the play and keeps everything in sync across your CRM.
Who this is for
- Sales teams running structured plays that require email and LinkedIn to be coordinated touchpoint by touchpoint.
- RevOps teams who want one view of every touchpoint per contact across all channels.
- Sales managers who want each rep running the same play, with no shortcuts.
What Agent Maya takes off your plate
- Cross-channel sequence coordination: which channel, in what order, at what timing.
- Contact-level touchpoint tracking across email and LinkedIn.
- Rep task assignment for steps that need a human touch.
- CRM sync across every interaction so reporting is complete.
- Reply detection on any channel so the play pauses appropriately.
How Agent Maya does it
- Contact enters the multi-channel play: A qualified prospect is enrolled. Agent Maya maps out the full channel sequence for this contact.
- Each touchpoint is executed or queued: Automated steps go out on schedule. Steps requiring a rep action are queued as tasks with the context attached.
- Channels stay in sync: Agent Maya tracks what's been sent where so a LinkedIn DM doesn't go out on the same day as an email without intention.
- Replies are detected across any channel: Whether the prospect responds to email or LinkedIn, the play pauses and the rep is notified.
- All activity is centralised in CRM: Every touchpoint across every channel is logged so the record is complete for reporting and coaching.
What to expect
Your team runs a consistent, coordinated play without anyone manually tracking what went out where. Prospects get a coherent experience across channels rather than disconnected messages.
With full cross-channel data in your CRM, you can see which combinations of channel and timing produce the best results, and refine your plays accordingly.
How Flow AI sets this up
- Connect email, LinkedIn, and CRM to Agent Maya.
- Define your channel plays: which steps go on which channel and when.
- Set rep task rules for the steps that need a personal touch.
FAQ
How many channels can it coordinate?
Email and LinkedIn natively. Additional channels can be added depending on your stack. We discuss what's feasible for your setup during the initial call.
Can different contacts follow different plays?
Yes. You can run separate plays for different ICP segments, funnel stages, or geographic markets.
What if a rep wants to take over a contact mid-play?
They can pause or exit the contact from the play at any time. Agent Maya won't send anything after a rep takes manual control.